Customer Service

FREQUENTLY ASKED QUESTIONS

Job Openings

How do I apply for a job or internship at your company?

If you would like to apply for a job or internship with HarperCollins Canada, please email your resume to: CareersCanada@harpercollins.com.

You may also mail your resume to:

Human Resources
HarperCollins Canada Ltd.
1995 Markham Road
Scarborough, ON
M1B 5M8

Authors

How do I write to an author? Can you give me an author’s e-mail address?

We are not able to release the phone number or mailing and e-mail addresses of any of our authors. However, you may be able to make direct contact with an author if he or she has a website.

If you would like to contact an author for an interview, or other publicity/media request, please visit our Publicity Contacts page.

If you would like to write to a HarperCollins author, you must include all of the following information on your letter:

Author Name
c/o Author Mail
HarperCollins Canada Ltd.
22 Adelaide Street W
41st Floor
Toronto, ON
M5H 4E3

When is the next book by a certain author going to be published?

Sign up for AuthorTracker and you’ll get an alert when his/her next book goes on sale. If you need to know right now – send an e-mail to HCOrder@harpercollins.com.

I would like to have my book signed by the author. How can I get that done?

HarperCollins does not have a method of handling requests for signed copies, but you might be able to make direct contact if the author has a web site. Look for a web site link on the author page of harpercollins.ca, or put the name into a search engine such as google.com or yahoo.com to see. Alternatively, you might be able to catch your author when he’s touring nearby. Go to the Authors page and see if the author’s name appears in the menu under “Authors Currently Touring”.

Books

I am a book reviewer and would like a copy of a particular book. Whom should I contact?

For media review copies, please email hccpublicity@harpercollins.com.

For online reviewer requests, please email savvyreader@harpercollins.com.

I am a teacher and need a desk copy. How do I get one?

If you are a librarian, teacher or educator and are looking for desk copies, please email HCCAcademic@harpercollins.com.

Our Desk & Exam Copy Guidelines can be found here: http://files.harpercollins.com/Mktg/HarperCanada/PDF/Desk_and_Exam_Copy_Guidelines.pdf.

What is your HarperCollins Donation Policy?

HarperCollins Canada believes strongly in charitable giving and supports and partners with a variety of organizations dedicated to promoting literacy and a love of reading but we do not accept unsolicited donation requests.

Writers

How do I submit a manuscript? Can you send me a copy of your Writer’s Guidelines? Do you accept manuscripts from unagented writers? And other questions along the lines of “where should I send my fabulous manuscript?”

For more information on our Manuscript Policy please click here.

Company

Where Can I Find Information on HarperCollins Canada’s Credit Services Transition?

Please visit this link.

I would like to know more about the history of HarperCollins. How long has the company been in existence?

Please visit the Company Profile page.

Website

I can’t find the book I am looking for using the Search tool on your Web site, but I know HarperCollins published it. What am I doing wrong?

You can put the title, author’s name, imprint, and series name, into the search tool and find results. If your search returns no results, the book you are searching for may be out of print. HarperCollins.ca displays only books that are currently available.

There are typos on the Web site I think you should correct. Where should I send my note?

If you will send the url of the Web page in question — i.e., https://www.harpercollins.ca/books/ — to HCOrder@harpercollins.com and point out the mistakes, we will make the changes warranted. We thank you very much.

Permissions

Who can I contact regarding requesting permission to use content or reproduce images in HarperCollins Books?

Written permission is required to reprint or reproduce material from HarperCollins Publishers books. Click here for information on how to request permission.